Refund and Returns Policy

In case, you have received a wrong product or are not satisfied with any of our products purchased from this site, you may return it back within 10 days. Inform us via phone at   +91-141-2352046, +91-9166573782, or email us at with your name, order number, name of the product and the reason of your returning the product.

  • We promise 100% refund (excluding delivery charge and gift-wrapping where applicable).
  • Request for Returns must be made within 10 days from the date of product delivered to you.
  • Returns/Exchange of products is not possible when
       (a) The product is used;
       (b) The return request is made after the 10th day;
       (c) Labels of the products are tampered.
  • In case of returns, a refund is issued once the product is received by us. In case of exchange, refund is made when product gets damaged in transit or if replacement product is out of stock.
  • All the tags and original packaging should remain intact and should be sent along with the product(s).
  • The original invoice shall be returned with the product(s).
  • Product(s) should reach us in the same condition as has (or have) been received.
  • You need to send the return to the below-mentioned address: Kaya Kalp Herbals Pvt. Ltd. (E-Commerce Section) B3, Bhan Nagar, Queens Road, Jaipur-302021
  • Once the Quality Check team has received the returned goods, the team shall examine the products, based on the customer’s complaint. Upon confirmation from our Quality Assurance Team that the replacement or refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. In case it is found upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh Product or Refund.

Refunds are made as follows:

  • Credit Card Payment — The refund will be credited back within 5 to 7 banking days
  • Debit Card Payment — The amount will be credited back within 7 to 14 banking days.
  • Payment through Net Banking —- The amount will be credited back to the account within 7 to 14 banking days.
  • Cash on Delivery (COD) —- The amount will be credited to the bank within 7 to 14 banking days. In the case of COD, the customer must provide his Bank account details (Account No, Name of the Account Holder, Bank Name, Branch Name, IFSC code & Order ID)